Shipping & Refund Policy

US Shipping

Item ordered and paid for will ship within 48-72 hours. Free standard shipping is applied to all orders. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has left Ecuacan Skincare™ headquarters and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.

At this time, we are unable to ship Internationally, APO addresses, PO boxes, and freight-forwarding companies.

General

To cancel or modify an order, please contact us within one hour after the order has been placed. After the one-hour window, we cannot guarantee the order will be immediately cancelled.
Our current office hours are 10am-5pm PST Monday-Friday, excluding major holidays.

Order Issues

If you have any problems with your order (not received, not what you were expecting, etc.) Please contact us. We truly want to make our customers happy and will always try our hardest to resolve any situations that come up.

If your order arrives damaged or defective, please contact us immediately at customercare@ecuacanskincare.com so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. We ask that you please contact us within 48 hours of receiving your package if an item is damages or defective. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund.

Please keep in mind that the products you are buying are handmade and 100% natural therefore some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and is safe to use for the duration of their 12 month shelf-life.

Payment

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Amazon Pay, Google Pay and PayPal.
All prices are in USD